How Seatcount reads a price page

Why a site about one number

Most CRM comparisons are about features. This one is about the bill, because the bill is where the surprises are: a seat price that turns out to be a promotion, a tier that cannot hold your team, a required onboarding fee in a footnote, an add-on charged per company rather than per seat.

Seatcount covers seven mainstream CRMs and writes down what each one charges, how the charge scales, and what the vendor does not say.

How a price gets onto this site

1. The price is read on the vendor's own pricing page, or in the vendor's own published catalogue. Directory listings, reseller pages and last year's blog posts are not sources.
2. Both billing terms are recorded. Several of these pages load on annual billing, so every page is opened, the toggle switched, and the monthly figure read separately.
3. The unit is recorded with the number — per seat, per user, per contact, per record, per credit, per company. A figure without its unit is not a price.
4. The date is recorded. Every figure on this site carries the day it was read.
5. Anything the vendor does not publish is written as "not published". It is never estimated, averaged or inferred from a third-party page.

What we will not print

No number that we did not read at the source. No "typical" or "average" cost invented to fill a gap in a table. No test results, adoption rates or satisfaction scores, because this site runs no tests and surveys nobody — so it awards no scores out of ten either.

Vendor claims are quoted as claims. When a vendor's own page contradicts itself — and on this subject that happens more than you would expect — both halves are printed and the arithmetic is shown.

What a figure here is, and is not

It is a reading with a date on it. Prices move without notice, promotions start and end, and a quote negotiated with a sales team can differ from a published rate in either direction. Read this site to know what the published position was and what questions to ask, then open the vendor's page before you sign anything.

Discounts for nonprofits, education and startups exist at several of these vendors and are usually unpublished. Where that is the case, this site says so rather than guessing at a percentage.

Corrections

A stale price is a broken page. If a figure here no longer matches the vendor's page, the correction is welcome and will carry the new date — see the contact page for how to send one.

Who writes this

Seatcount is an independent publication. It is not affiliated with, endorsed by or reviewed before publication by any CRM vendor, and no vendor sees a page before it goes live. Some of the links here are partner links and some deliberately are not; which is which, and why, is set out in full on the disclosure page.